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Plumbing FAQ's
Question: What is the warranty for your schön line?
Zero Radius Sinks: Limited Lifetime
Non-Zero Radius Sinks: 10 yrs limited
Faucets: Lifetime limited
Tubs – Lifetime limited
Faucets: 5yr free of manufacturing, mechanical, & finish defects
Cast Iron & Acrylic Leg tubs: Limited Lifetime warranty
China: 1 yr. – defects in materials & workmanship
Basins: 2 yr warranty *Does not include finish because it will change*
Vanities: 1 year
Question: What is the difference between ceramic & washerless cartridges?
Ceramic is a quarter turn and better material. The control of the water flow is done by a
replaceable cartridge or arrangement of seals that allow water flow when the holes or ports are lined up in
the proper configuration.
Question: Are our finishes pvd?
Schon – yes
Belle Foret – Polished Brass, Stainless Steel & Satin Nickel are PVD.
Oil Rubbed Bronze & Weathered copper on sinks are living finishes.
EC – all finishes are PVD except: Polished Brass on feet & ORB is neither a PVD finish nor a living finish.
Question: When do you use a single offset, double offset & straight supply lines?
Single offset is with tub wall faucet and 3 3/8” center on floor.
Double offset is with tub wall faucet and 8” center on floor.
Straight supply lines are with rim mount faucet.
Question: How does the pump vs. spiral handle work?
Spiral pull forward and move left for hot and right for cold
Pump handle is lift up and move forward hot and back cold
Question: Can you paint our claw foot tubs?
Cast iron can be painted with oil enameled paint.
Question: Do our plinth tubs have a leveling device?
Yes, for 1” capability.
Question: Can you use a riser & enclosure with the swivel arm faucets?
No, the weight will not be supported over time.
Question: What is fireclay?
Fireclay is denser and much heavier than vitreous china.
Question: Do the schön sinks have sound deadening? Yes.
Question: What are the vanity cabinets made of? MDF board (Medium Density Fiberboard)
Question: Are there installation specs for your vanities?
Yes. They are in our system, available to fax and they are also on our website.
Question: Can your vanity be sent separately from the top?
No. They are preattached.
Question: Where do I purchase your product?
An account with YOW gives you access to purchase our private labels. If you do not qualify for a YOW account or are not interested in opening a YOW account, then please see our “where to buy” section for the dealer nearest you.
Belle Forêt Copper Basin Maintenance
Your Belle Forêt copper basin is a living finish – no two will be identical and any item or liquid coming into contact with your sink can affect the color. Over time, these “Living Finishes” will vary in color and tone, adding character and uniqueness to your Belle Forêt basin.
Please inspect your basin carefully before installing, as Belle Forêt does not warrant the finish after installation.
Maintenance Instructions
1) Prior to first use, wipe basin with a dry cloth.
2) Wipe dry immediately after each use.
3) Applying a soft wax such as “Faucet & Fixture wax” (by Flitz: www.flitz.com/
faucetandfixturewax.htm). or Pledge furniture polish can add a temporary protective
coating.
4) NEVER use polishes with abrasives or rubbing compound, nor cleansers with
abrasives (including “Soft Scrub” type) on your Belle Forêt basin.
Important to remember: living finishes have no protective coatings. They are designed to
change with time and use.
Belle Forêt Weathered Copper and Oil Rubbed Bronze basins are finished to coordinate
with Belle Forêt faucet finishes.
Belle Forêt Stone Vessel & Maintenance
Your Belle Forêt stone vessel is a natural stone that is hard and durable. Marble has an
absorption factor that allows liquids that contact the surface to affect the color of the basin.
A proper maintenance of the vessel will help protect the beauty of the stone.
Please inspect your stone vessel carefully before installing, as Belle Forêt does not warrant
the finish after installation.
Maintenance Instructions
1) After installation, carefully clean your Belle Forêt stone vessel with a marble cleaner/
sealer such as Faucet & Fixture wax (by Flitz: www.flitz.com/
faucetandfixturewax.htm).
2) Wipe dry immediately after each use. Do not allow water spots to dry on the vessel.
3) Applying a marble wax (see #1) can provide a temporary protective coating against
daily use.
4) NEVER use cleansers with abrasives (including “Soft Scrub” type) nor harsh
chemicals on your Belle Forêt stone vessel.
Important to remember: To help keep you basins beautiful, keep them cleaned and dry
immediately after use.
Elizabethan Classics Cast Iron Leg Tub Care
Your Elizabethan Classics leg-tub has a porcelain enamel
surface. Using Abrasive or self-cleaning (Spray-on & wipe off)
cleaners can mar the surface, and void the warranty.
Maintenance Instructions
1. Wipe dry immediately after each use.
2. Clean with a liquid cleanser, such as liquid Top Job,
Liquid Spic & Span, Formula 409 – following your
chosen cleaner’s instructions.
3. NEVER use cleaners with abrasives (including “Soft Scrub”), or ‘spray on, wipe off’ cleaners
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